FAQs

 

FAQs for elonzon.com

1. Ordering

  • How do I place an order?
    Browse our products, select your desired items, add them to your cart, and proceed to checkout by entering your shipping and payment details.

  • Can I change or cancel my order?
    Orders can be modified or canceled within 1 hour of placement. Contact our support team ASAP at [support@elonzon.com].

2. Shipping & Delivery

  • What shipping methods are available?
    We offer standard, expedited, and express shipping. Delivery times and costs vary by location and shipping option selected.

  • Do you ship internationally?
    Yes! We ship worldwide, with shipping fees and times dependent on destination.

  • How can I track my shipment?
    You will receive a tracking number by email once your order ships. Use it on the carrier’s site to track your package.

3. Returns & Refunds

  • What is your return policy?
    Returns are accepted within 30 days of delivery for items in original condition and packaging. Contact us to start a return.

  • How do I get a refund?
    After we receive and inspect the return, refunds are processed within 7 business days to the original payment method.

  • Do you offer exchanges?
    We currently provide refunds only. You can place a new order for replacement items.

4. Payments

  • What payment options do you accept?
    We accept credit/debit cards, PayPal, Apple Pay, and Google Pay.

  • Is payment information secure?
    Yes, all transactions are protected with SSL encryption.

5. Sourcing Services

  • What is your sourcing service?
    We help you find, vet, and purchase high-quality products from trusted suppliers tailored to your needs, whether for retail, wholesale, or dropshipping.

  • How do I request sourcing assistance?
    Contact us via [support@elonzon.com] with product details, quantity, and any special requirements. Our team will get back with options and quotes.

  • What types of products can you source?
    We source a wide range of products across various categories. Contact us for specific inquiries.

  • Is there a fee for sourcing services?
    Initial consultations are free. Service fees vary depending on project scope and will be communicated upfront.

  • How long does sourcing take?
    Typical sourcing projects take 1-2 weeks depending on product complexity and supplier availability.